FREQUENTLY ASKED QUESTIONS "TICKETS"
I have already registered for the event but have not received a ticket. What to do?
No problem. Simply contact our participant management at or teilnehmer@service.sv-veranstaltungen.de.
Our colleagues will assist you promptly and efficiently.
What services are included in my ticket?
Your ticket includes participation in the event, covering live presentations, panel discussions, and surveys. Additionally, you will have access to a rich variety of food and beverages during the lunch and coffee breaks. Networking opportunities with other participants and the concluding get-together are also part of the package. Approximately one week before the event, you will receive all the information about the event. Furthermore all participants will gain access to recordings of the released presentations a few days after the event.
What does the Digital Conference Ticket include?
If you are unable to attend the event and do not have the opportunity to participate in the livestream, you have the option of purchasing the authorised presentations of the event. The ticket costs EUR 310.00 and only includes the authorised presentations of the speakers. There is no video recording of the presentations.
What does virtual participation in the conference (livestream) involve?
You will receive a link to the livestream by e-mail one week before the event.
- Live transmission of the presentations
- Integration through a chat function to the chairman/ speakers
- Networking in the follow-up with the chairman, speakers and participants after prior approval of the speakers/participants.
This ticket costs EUR 790.00.
I have already purchased a ticket but have not yet received an invoice.
Please contact our participant management team at or teilnehmer@service.sv-veranstaltungen.de for assistance.
My access code is not working. What to do?
In the booking interface, you can enter your access code in the top-right corner. If the code you are using returns an error message, please contact our participant management team at or teilnehmer@service.sv-veranstaltungen.de for assistance.
I can no longer attend the event. Can I cancel my ticket?
Yes, you can cancel your ticket free of charge up to 14 days before the start of the event. After that, you will be charged the full ticket price. Alternatively, you can easily transfer your ticket to another person from your company. Our participant management team will be happy to assist you. Please provide us with the information for which booking number the participant data should be changed by contacting us at or teilnehmer@service.sv-veranstaltungen.de.
I have a typo in my name, and I don't want it to appear on the name tag. How can I change it afterwards?
No problem. Just send us an email with the requested changes and your ticket number to teilnehmer@service.sv-veranstaltungen.de, and we will assist you as soon as possible.
Have I already booked a ticket? / Is Person XY from our company registered?
Please send us the information to teilnehmer@service.sv-veranstaltungen.de alongside the email address under which a (potential) booking was made. We kindly ask for your understanding that locating the booking is only possible with the booking number or the email address provided during the booking process.
FREQUENTLY ASKED QUESTIONS "EVENT PROCEDURE & LOCATION"
Where does the event take place?
The event will take place in Munich. We will inform you of the exact location shortly.
What language is the event in?
English Where does the evening event take place? We are looking for the perfect location for our evening event.
Are food and drinks provided at the event?
We always ensure your culinary satisfaction at our events. This includes coffee and small snacks upon arrival, hot and cold meals during the lunch break, coffee breaks with sweet or savory snacks, and our traditional get-together. There is always something to suit your taste. All beverages and meals are, of course, complimentary for participants!
Is consideration given to alternative dietary preferences for food and drinks?
Please send information about your dietary preferences (vegan, lactose-free, gluten-free) to or teilnehmer@service.sv-veranstaltungen.de. This will enable us to guarantee alternative diet meals on site.